Welcome to Extended Stay America Select Suites - Cleveland - Avon! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-90. From our location, you can easily visit local attractions such as Cleveland Metroparks Zoo, Edgewater Beach, West Side Market and the Rock & Roll Hall of Fame.
When you stay at an Extended Stay America hotel, you'll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like full kitchens, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
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Accessible Room Features
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee includes visiting pets. This fee is to cover the cost of cleaning and fumigating the guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Undeclared pets will be charged $200 in addition to the applicable pet fees. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
Advance Payment Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
Cancellation Policy
Advance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. If you cancel such a reservation after 6 p.m. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 10 p.m.
Business Services Our front desk can assist you with mail delivery, fax and copy service for a minimal fee should you need it.
Housekeeping Service* Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens can be exchanged at the front desk at any time for a fee.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed. Fresh towels and linens can be exchanged at the front desk at any time for a fee. Please refer to the key packet you receive at check-in highlighting your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper as needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
*Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Stayed here for nearly 2 years. At first there were no issues. The manager Liz was wonderful. She did everything she could to keep the staff in line, keep the hotel running smoothly and guests happy. Since she’s been wrongfully terminated the hotel has gone down hill. The new manager (Nikia) who does NOT properly manage all the way down to the maintenance man who treats guests as though we are dirt. I along with MANY other long term guests have had to deal with VERY rude employees who apparently get away with their horrible behavior. We have been verbally harassed and well as physically harassed. The staff lie about guest behavior so that they do not lose their jobs. Jen, Tim and Kara spend more time goofing around and smoking than they actually work. I have tried speaking up and reaching out so that other guests aren’t treated the same or have to go through the same situations but to no avail. District Manager (Keith) has failed the hotel guests who have reached out. The maintenance man (Tim), Jen and Nikia have made it a very uncomfortable place to be for many people. Long-term guests know not to go to Nikia with complaints because she doesn’t handle anything. She doesn’t hold anybody accountable for their behavior. If you have a complaint about an employee, they just ignore it so don’t waste your time. The rooms are comfortable the beds are not. Don’t be surprised to smell marijuana coming from your bathroom vent. Don’t be surprised to find bedbugs or roaches in your room. There was always issues with your key card as somehow it always goes bad but that’s just the mechanism on the door malfunctioning often not your key card . The laundry room is a pretty decent area as long as they have working dryers. The elevator breaks down often so be prepared to walk some stairs if you’re going to stay long-term. When it comes to maintenance, don’t expect fast or reliable service he has no idea what he’s doing. If you need something from the front desk, don’t be surprised to find no one there to help you unless Nikia is working that day, even then… the only bright side to this hotel was Laura and Lindsey the on site staff, they are wonderful employees , very helpful, kind, and honest. This hotel has gone down hill fast and corporate is in denial. You get what you pay for. Please do not waste your money at this location it is not worth the headache. I gave five stars to service only because of Lindsey and Laura.
Richard Smith
on
Google
5/5
I love staying here at extended stay. Nikia and Jennifer are very helpful and always helps when I need it.
T R
on
Google
1/5
Coach Smith
on
Google
1/5
Got to the hotel at 2:30, waited 10 minutes at the front desk for help. Was told very rudely I couldn’t check into 3:00 p.m. Got checked in and Try to use the elevator and hear the cleaning staff playing in the elevator. Get to the 2nd floor and there is bedding all over the hallway, this is fours after check out. Get to our room and our bed isn’t made yet. This place is an absolute train wreck.
Nichole Edwards
on
Google
5/5
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